Support Policy

At Showkhiin, we are committed to providing exceptional customer support to ensure your shopping experience is smooth and satisfying. This Support Policy outlines how you can get in touch with us for assistance and what you can expect in terms of support services.

1. Contacting Support

1.1. Email Support: For any inquiries, issues, or support requests, please email us at support@showkhiin.com. We aim to respond to all emails within 24-48 hours.

1.2. Phone Support: You can reach our customer support team by calling [your phone number]. Our phone support hours are [your phone support hours, e.g., Monday to Friday, 9 AM to 5 PM BST].

1.3. Live Chat: For immediate assistance, use our live chat feature available on our website. Our live chat support is available during business hours, [specify hours].

2. Types of Support

2.1. Order Inquiries: If you have questions about your order status, tracking information, or any issues with your order, please contact us with your order number and details.

2.2. Product Information: For questions about our products, including sizing, materials, and care instructions, our support team is ready to assist you.

2.3. Returns and Exchanges: If you need to initiate a return or exchange, please refer to our Returns and Refunds policy. For further assistance, contact our support team with your order number and the reason for the return or exchange.

2.4. Technical Support: If you encounter technical issues with our website or experience difficulties placing an order, please let us know. We will work to resolve the issue as quickly as possible.

3. Response Times

3.1. Email: We strive to respond to all email inquiries within 24-48 hours. During peak times or holidays, response times may be longer.

3.2. Phone: Calls made during support hours will be answered promptly. If you call outside of support hours, please leave a message, and we will return your call as soon as possible.

3.3. Live Chat: Live chat inquiries are typically addressed in real-time. If our agents are unavailable, you may leave a message, and we will get back to you promptly.

4. Customer Satisfaction

4.1. Feedback: We value your feedback and are continuously working to improve our support services. If you have any suggestions or feedback, please email us at feedback@showkhiin.com.

4.2. Resolution: Our goal is to resolve your inquiries and issues to your satisfaction. If you are not satisfied with the support provided, please request to escalate the matter to a supervisor or manager.

5. Privacy and Security

5.1. Data Protection: We take your privacy seriously and handle your personal information with the utmost care. For more information on how we protect your data, please refer to our Privacy Policy.

6. Changes to This Support Policy

We may update this Support Policy from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

7. Contact Us

For any support-related inquiries or assistance, please contact us at:

Showkhiin Email: support@showkhiin.com Phone: [Your Phone Number] Live Chat: Available on our website during business hours Address: [Your Company Address]

Thank you for choosing Showkhiin. We are here to support you and ensure your experience with us is exceptional.

Feel free to customize this policy according to your specific support practices and business needs.