Return Policy

At Showkhiin, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange process. Please read our Return Policy below for detailed information.

1. Eligibility for Returns

1.1. Time Frame: You can return or exchange items within 30 days of receipt.

1.2. Condition: Items must be returned in their original condition, unused, unwashed, and with all tags attached. Items that are damaged, soiled, or altered will not be accepted.

1.3. Non-Returnable Items: Certain items are not eligible for return, including:

Custom-made or personalized items
Final sale items
Gift cards

2. Return Process

2.1. Initiate a Return: To initiate a return, please contact our customer support team at returns@showkhiin.com with your order number and the reason for the return.

2.2. Return Authorization: Our support team will provide you with a return authorization number and instructions on how to send your item(s) back to us.

2.3. Packaging: Pack the item(s) securely in the original packaging, if possible. Include all paperwork, parts, and accessories. All items must be returned in their original condition to ensure full credit.

2.4. Shipping: You are responsible for the cost of return shipping unless the item is defective or we made an error with your order. We recommend using a trackable shipping method to ensure your return is received.

3. Refunds

3.1. Processing Time: Once we receive your return, we will inspect the item(s) and process your refund within 7-10 business days.

3.2. Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.

3.3. Shipping Costs: Original shipping costs are non-refundable, except in cases where we made an error with your order or the item is defective.

4. Exchanges

4.1. Exchange Process: If you would like to exchange an item for a different size, color, or style, please contact our customer support team at returns@showkhiin.com to initiate the exchange process.

4.2. Availability: Exchanges are subject to product availability. If the desired item is not available, you may choose to receive a refund or select an alternative item.

5. Defective or Incorrect Items

5.1. Report Issues: If you receive a defective or incorrect item, please contact our customer support team at returns@showkhiin.com within 7 days of receipt. Provide your order number and a description of the issue.

5.2. Resolution: We will arrange for a replacement or refund, including return shipping costs for defective or incorrect items.

6. International Returns

6.1. Duties and Taxes: For international returns, you are responsible for any customs duties, taxes, and fees associated with returning the items to us.

6.2. Shipping: Follow the return process as outlined above. Ensure that the items are securely packaged and labeled as "Returned Goods" to avoid additional customs charges.

7. Contact Us

For any questions or concerns regarding our Return Policy, please contact us at:

Showkhiin Email: returns@showkhiin.com Phone: [Your Phone Number] Address: [Your Company Address]

Thank you for shopping with Showkhiin. We appreciate your business and are committed to ensuring your satisfaction.

Feel free to adjust this policy to fit your specific return practices and business requirements.